Terms & Conditions

Eternity Modern reserves the right, at any time, to update these Terms at any time without prior notice. Your use of our Sites following any updates to these Terms will confirm your agreement to all changes. If you do not agree to the updated Terms, you must stop using our Sites. The revised Terms will take precedence over all previous versions, notices or statements regarding these Terms. We will notify you of any change to these Terms by updating the “Last Updated” date at the top of this page.

Pricing indicated on our Sites may change at any time without prior notice. This includes, but is not limited to, pricing for products, material samples, shipping and other delivery costs. We will notify you of changes to pricing via email and/or an announcement on our Sites. Despite our best efforts, some products on our Sites may be mispriced. If the correct price of a product sold to you is higher than the price you purchased it at, we will notify you of the price discrepancy with any outstanding balance that must be paid before your order is processed, or we will cancel your order. 

The terms of Eternity Modern’s Warranty may change at any time without prior notice. Our warranty is valid for 3 years from date of delivery and covers all metal or solid wood defects, and workmanship-related issues for residential, non-commercial usage. 

For more information, please check our FAQs at eternitymodern.com/faqs , or eternitymodern.ca/faqs.

 Warranty Eligibilty

Please note that any refunds issued from claims exceeding 30% are considered final sales and are not eligible for warranty or returns.

Eternity Modern is not liable for any injuries or damages that may occur as a result of use of our products. Your use of Eternity Modern’s products are at your sole risk and discretion. Eternity Modern is not liable for any errors made or damages done by third party agents hired for services including but not limited to, shipping, deliveries, and repairs.

Eternity Modern’s services are subject to our shipping & return policies. The shipping & return policy for all users of eternitymodern.com is available at eternitymodern.com/shipping-and-return . The shipping & return policy for all users of eternitymodern.ca is available at eternitymodern.ca/shipping-and-return . Please note that once orders have been processed, they may be shipped out without any prior notification to the customer. Once an order has been shipped out, all cancellation requests will be subject to our return policy. Eternity Modern generally does not accept exchanges, and in such cases, orders are subject to our return policy, and a new order must be created for the product desired.

Final Sale Threshold

Please note that if a claim results in a refund exceeding 30% of the purchase price, the item is then considered a Final Sale. Such items are no longer eligible for further warranty claims or returns.

Adhesive Assembly Policy

Many of our stone tables require adhesive for secure assembly. Once the adhesive is applied, the table becomes permanently bonded and cannot be disassembled, making it ineligible for return.

Stone Table Assembly & Safety

Stone tables that require adhesive assembly can be returned under our return policy only if the adhesive has not been applied. However, if you choose not to use adhesive, please be aware that Eternity Modern is not responsible for any risks, damages, or injuries that may occur as a result.

 White Glove and Adhesive Application

For White Glove Assembly, customers must notify us in advance if they do not want the adhesive applied. We are not liable for any accidents or issues arising from the absence of adhesive on the table, which is specifically designed to securely attach the tabletop to the base.

Important Handling Notice for Stone tables

Please note that we highly recommend moving stone tables by lifting the entire base and top together, rather than holding or dragging the tabletop alone. The stone base is extremely heavy, and even with strong adhesive bonding, gravity and shifting weight can cause the legs or base to detach if lifted improperly. Always move the table as a complete unit with adequate support and multiple people.

Eternity Modern offers a 1-month complimentary hold at our warehouse for all orders. A storage fee of $100 per month will apply after the 1-month complimentary hold. You are responsible for additional costs accumulated on orders that are held in storage beyond the 1-month complimentary hold at our warehouse, as well as any other costs incurred due to delays in delivery as a result of failure to submit a hold request in a timely manner.

 Carrier Holds

Please note that you will be responsible for any carrier charges or holding fees for any hold requests submitted after your order has been shipped out from our warehouse.

Delivery to Receiving Warehouse:

If your order is being delivered to a receiving warehouse of your choice, please make sure all products are inspected immediately after delivery and that any necessary returns are initiated within 14 days as these items are subject to Eternity Modern’s shipping & return policies. All damage claims must be reported within three (3) days of delivery.

Eternity Modern works with third-party agents (white glove agents and/or furniture repair agents) to provide our customers with high-quality services. However, we are not responsible for any damage or losses that may occur as a result of the agent’s actions or omissions. By using our services, you agree that Eternity Modern will not be liable for any damage or losses caused by the third-party agent.

Please note that remote area surcharges are determined by the shipping carrier at the time of booking. For made-to-order items with longer lead times (8–12 weeks), shipping rates shown at checkout are standard shipping rates only. If your address is later classified by the carrier as a remote delivery zone (typically based on postal code), an additional shipping surcharge may apply.

 Remote Areas Fees

Remote area classifications are set by the carrier and are beyond our control. In these cases, we will notify you of the additional charge prior to shipment and provide a breakdown.

All products purchased from eternitymodern.com are made in accordance with a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to your shipping carrier.

Delivery timeframes provided by Eternity Modern are approximations and subject to various factors beyond our control, including production delays, shipping delays, government regulations, and unforeseen natural events. Eternity Modern shall not be held liable for any deliveries received after the estimated delivery date.

Delivery Appointments & Fees

Please ensure that you are available at the delivery address for the entire scheduled delivery window. If a delivery appointment is missed, redelivery charges will apply. Failure to cover these charges will initiate a return process at the customer's expense.

If a customer refuses or fails to pay carrier storage fees, resulting from delayed responses, failure to book delivery in a timely manner, or requests to hold delivery, we will initiate a return process at the customer’s expense.

Inspection & Claims Deadline

If you intend to store your items for an extended period (e.g., during renovations or a move), please ensure you inspect them immediately upon delivery. All claims must be reported within 3 days of delivery. After this window, we cannot guarantee that a claim will be accepted, as we are unable to verify the origin of the issue.

 Rescheduling Fees

Should you need to reschedule your delivery within 3 business days of the scheduled date, please note that a redelivery fee may apply. Exceptions may be considered if the delivery is managed by another company; however, this is assessed on a case-by-case basis.

 Chinese New Year 

Orders placed between January and mid-March may take up to 2–4 weeks longer than usual to be delivered. This is due to the Chinese New Year holiday period, during which many of our manufacturing and logistics partners temporarily pause or operate at reduced capacity. As a result, production and shipping timelines may be extended.

Please note: that these updated timelines apply only to orders placed during the Chinese New Year period. Standard delivery timeframes are expected to resume after mid-March, and you will receive tracking information as soon as your order ships.

Important Notice Regarding Third-Party Services and Extra Fees

Please note that our delivery responsibility concludes once your order is successfully delivered to the original shipping address provided.

We do not cover fees or assume liability for damages under the following circumstances:

Third-Party Transport: If you hire a third-party moving service to transport your items to a second location after our delivery.

Independent Warehouse Storage: If you choose to hold your items at an independent, third-party storage facility.

Disposal/Removal Fees: In the event that we are sending replacement parts or items, we do not cover any removal or disposal fees for the original damaged pieces.

Any damage incurred after our initial delivery, or any external service fees accrued, will be the sole responsibility of the customer.

To the fullest extent permitted by applicable law, any dispute between you and Eternity Modern must be initiated within one (1) year of the dispute arising, or it will be permanently barred. Initiating a dispute means: (i) delivering written notice as specified herein; (ii) filing for arbitration with JAMS as specified herein; or (iii) filing an action in state or federal court. This provision does not apply to any legal action taken by Eternity Modern seeking an injunction or other equitable relief related to losses (or potential losses) involving the Site, intellectual property rights, and/or the Site itself.

Right to Repair

In the event that an order arrives damaged; whether during transit, delivery, unboxing, installation, or due to a manufacturing defect; we reserve the right to attempt repair first. If all repair or resolution options are exhausted, a replacement will be issued in accordance with the claims process of the responsible carrier or manufacturer. The delivery method selected at checkout for the original order will be honored - Eternity Modern reserves the right to adjust this if needed.

Claims Deadline

All damage, including damage to the packaging, must be clearly noted on the delivery receipt at the time of delivery and reported to us within three (3) days of receiving the item to be eligible for a claim. Failure to report damages within this window will result in the claim being denied or considered under our warranty. If you encounter any problems, email us immediately at info@eternitymodern.com for assistance.

Eternity Modern strives to be as accurate as possible in all product descriptions and details, however, human or technological errors may happen occasionally, and thus we cannot guarantee that all product descriptions and details on our Sites are accurate. Our Sites may contain typographical mistakes, inaccuracies or omissions, and we reserve the right to correct any errors, inaccuracies, or omissions after an order has been submitted, and to change or update any information without prior notice. 

Dimensions approximations

The product measurements or dimensions we provide are approximate. While we strive for accuracy, production limitations may result in slight variations to the measurements. Products labeled as reproductions are inspired by original designs, not affiliated with the designers. If you have any questions about the content on our Sites, please contact us.

All product availability and lead times noted on our Sites are based on current inventory, which can change rapidly. If an in-stock that you have purchased becomes out of stock before your order is processed, it will be subject to our standard lead time of 12-14 weeks for arrival to our warehouse, with additional shipping time to your final destination based on your selected shipping method. 

Limitation of Liability for Delivery Timelines

Please note that Eternity Modern’s delivery estimates are dependent on factors beyond our control, including but not limited to production delays, shipping delays, government delays, dye lot issues, and outstanding balances. Eternity Modern will not be liable for any orders affected by longer lead times, or any deliveries that are received beyond the estimated delivery date.

Eternity Modern strives to display product images on our Sites as accurately as possible, however all of our images are professionally edited which may lead to some discrepancies. Our products may also vary in appearance in different lighting. Our Sites also display as accurately as possible the colors of our products and materials. However, the colors will vary depending on your monitor’s settings, and thus we cannot guarantee that your monitor’s display of any color will be accurate. Please order material swatches from our website to see more accurate coloring.

 Dye Lot & Material Consistency

While we make every effort to ensure that our products are consistent in color and quality, there may be slight variations due to dye lot discrepancies in our fabrics and leathers. This may cause a difference between the color of our materials you see on our Sites and in person. The color and texture of the fabric used for your furniture may not be an exact match to what you see online or in our showroom.

Some of the product images you see are artistic renderings created to show the final product in different materials. While they offer a general idea, actual details like colors, textures, and finishes may differ. These renderings serve as a representation and are subject to change without notice.

Please note that all COM (Customer’s Own Material) and custom orders are final sale and are not eligible for cancellation or return. Once production starts, the order cannot be modified or cancelled.

COM (Customer Own Material) Approval:

All COM and custom orders must be reviewed and approved by our production team before we can accept the order. Any upholstery or customization that is inadequate for production may be rejected by Eternity Modern. 

COM Fees

Customers are responsible for all freight charges for sending COM to our warehouse, and an additional shipping fee will apply to all COM orders to cover the cost of sending the material to our overseas factories. Customers are responsible for shipping fees for any fabric returns. 

For more information, please check Custom Order.

Any drawings provided by Eternity Modern are for concept only. Any product recommendations made by a member of our team based on drawings we have created, or received from customers, are only suggestions for the customer to consider. It is up to the customer’s own discretion and decision which products they would like to purchase, and Eternity Modern will not be liable for any decisions made by the customer based on recommendations we have provided.

Cancellations are subject to the following windows based on product type:

• In-Stock Items: Cancel within 1 business day of your order or before the item ships from our warehouse.
• Pre-Orders: Cancel anytime before the item ships from our warehouse.
• Made-to-Order: Cancel within 6 business days for a full refund. After 6 days, a 20% cancellation fee (issued as store credit) will apply.
• Custom (COM/COL/Custom): These items are final sale and cannot be canceled or returned.

Post-Shipment Policy: Once an order has shipped, it cannot be changed or canceled. If you choose to cancel after shipment, the order will be treated as a return; outbound and return shipping fees—plus any applicable made-to-order fees—will be deducted from your refund.

Modifications and Cancellations After Production Starts:

Once production starts (after 6 (six) days order is placed), the order cannot be modified or cancelled – a 20% restocking fee will apply.

We accept the following payment methods: credit cards, debit cards, electronic bank transfers, and any other payment methods specified during the checkout process.

All payments must be made in the currency indicated during the checkout process.

The currency is based on the shipping location for our eternitymoder.ca and eternitymodern.com website.

Regional Website & Currency

To ensure the most accurate pricing, shipping rates, and currency for your location, please use the appropriate website for your shipping address:

Shipping to Canada: Please place your order via eternitymodern.ca.

Shipping to the United States: Please place your order via eternitymodern.com.

Please note that the final currency charged is determined by the shipping destination selected for each site.

By making a payment, you authorize us to charge the designated payment method for the total order amount, including applicable taxes, fees, and shipping costs.

You must ensure that your payment information is accurate and up to date.

We retain the right to request and process repayment in the event of a payment terminal error.

You will receive an order confirmation email upon successful payment.

We reserve the right to verify and validate payment information before processing your order.

We use industry-standard security measures to protect your payment information.

Your payment details are encrypted and stored securely.

Our refund and return policy is outlined separately and is subject to the terms and conditions specified therein.

Refunds, if applicable, will be processed using the original payment method.

If a payment fails or is declined, we reserve the right to cancel or suspend your order until a successful payment is made.

You may be responsible for any associated fees or charges resulting from payment failure.

We may update these Payment Terms and Conditions from time to time. Any revisions will be effective upon posting.

By making a payment on our platform, you acknowledge and accept these Payment Terms and Conditions.

Review and Response

Eternity Modern will review the information and provide a response to the dispute within 30 days.

Refund/Reversal

If Eternity Modern determines that the chargeback is valid, we will issue a refund or cancellation of the transaction. If the chargeback is found to be invalid, the transaction will stand.

Chargeback Fees

If a chargeback dispute is found to be invalid, please note that you will be charged a fee of up to 10% of the transaction amount to cover the cost of the dispute process.

Recall of Items

In the event of a lost chargeback dispute, Eternity Modern reserves the right to recall any items that were shipped.

Return Instructions

Eternity Modern will provide you with clear instructions on how to return the item, including any shipping or restocking fees that may apply.

Fraud Prevention

Eternity Modern may take measures to prevent fraud, such as verifying customer information and implementing fraud detection software.

Customer Support

Eternity Modern will provide customer support to assist with amicably resolving the dispute in addition to answering any questions or concerns related to chargeback disputes or returns.

Eternity Modern’s Trade Program is open to all design professionals including but not limited to interior designers, architects, contractors, stagers and members of design firms and architecture firms. To qualify for Eternity Modern Trade membership, you must create an account on Eternity Modern’s Sites, and provide the necessary information requested on our Trade Program Application Form at https://eternitymodern.com/trade_program, or eternitymodern.ca/trade-program.

Each applicant must apply for membership by submitting their individual credentials. An eligible member must be an individual and not a business or entity; multiple individuals employed by a single business or entity may apply individually by submitting separate applications and gaining approval, but the business or entity itself will not qualify for Eternity Modern Trade membership.. Incomplete applications will not be accepted. Eternity Modern reserves the right to discontinue our Trade Program at any time at Eternity Modern’s sole discretion.

Eternity Modern Trade Members receive a discount of 15% on all products available on our Sites. Trade discounts do not apply on sample orders, custom order fees, COM order fees, or shipping and handling fees. Trade discounts cannot be combined with other promotions or offers, or applied to past purchases.

To qualify for Tax Exemption, please submit a resale certificate with your Trade Application. Tax exemption will only be applied in the state associated with your resale certificate, and the shipping address on your order must be located in the same state.

Only credit card payments are accepted.

Cash, store credit, or coupon codes from the Eternity Modern website are not valid at the Warehouse Sale.

Pickup Deadline

Orders must be picked up on the selected date and time.

 Items must be collected within 1 week of being marked ready for pickup. 

A $50 per order, per week storage fee will apply to unclaimed orders beyond this timeframe.

 Orders left uncollected for over 1 month without communication may be canceled.

Delivery

Customer Pickup is standard for all Warehouse Sale items. Customers are responsible for arranging their own transportation.

Delivery is available upon request at an additional fee. To inquire about delivery options, please discuss with our team.

Liability

Once an item leaves the warehouse (whether picked up by a customer or third party), Eternity Modern is not liable for any transit damage.

US: 1601 Alton Parkway, Suite D, Irvine, CA 92606

Canada: 3810 Jacombs Rd, Unit 110, Richmond, BC V6V 1Y6

Customers are required to inspect all items before leaving the premises. All damage must be reported at the warehouse at the moment of pick-up.

Eternity Modern staff will assist with inspections; however, we will not help load items into your car or truck. Please bring extra help if necessary.

Staff will not assist with loading items due to liability. We are not responsible for any damage that may occur while loading items into vehicles.

Requests deemed unsafe (e.g., loading furniture onto a car roof) will be declined.

Staff will not assist with placing items inside or on vehicle roofs.

Inventory is available on a first-come, first-served basis.

Items are only guaranteed once payment has been processed.

Holds and reservations are not permitted; all purchases must be completed on-site.

All items are sold as-is and are final sale.

No warranties are offered for any items purchased during the Warehouse Sale.

Customer info (name, email, phone, address) will only be used to send order confirmations & Warehouse Sale-related updates.

We do not sell customer information.

Orders canceled after being packed or prepared for transfer will incur a 20% restocking fee (converted to store credit).

Once an item has been picked up/shipped, it is non-refundable and cannot be canceled.

In-Stock Items

You may cancel or make changes within 1 business day of placing your order. If the order has been shipped, our Return Policy then applies.

Made-to-Order Item

You may cancel or make changes within 6 business days of placing your order. For made-to-order items, a 20% cancellation fee applies, issued as store credit.

Shipped Orders

Once an order has been shipped, it cannot be canceled or changed. If canceled after shipment, outbound and return shipping fees apply. For made-to-order items, a 20% cancellation fee applies, issued as store credit.

Custom (COM/COL/CEM) Orders

These orders are final sale and not eligible for cancellation or exchange.

Local Deliveries

Cancelling or rescheduling within 24 hours of the scheduled time incurs an $110 processing fee. For specific terms related to local deliveries, please refer to the applicable cancellation policy.

All items sold through the Warehouse Sale are final sale.

Refunds will not be issued under any circumstances.

Warehouse Sale Policy 

By completing a purchase at our Warehouse Sale, you acknowledge and agree to the terms outlined above. Questions? Reach out to us at info@eternitymodern.com

All promotions apply only to regular-priced merchandise unless otherwise stated.

Discount codes must be entered at checkout to be valid. If you forgot to add it at checkout, please let us know, so we can help you.

Coupon Code Eligibility

Please note that promotional offers and coupon codes can only be applied to orders that have not yet shipped. Once an order has left our warehouse and is in transit, we are unable to retroactively apply current promotions or discounts to your purchase.

Promotions have no cash value and cannot be transferred, exchanged, or redeemed for cash.

Eternity Modern reserves the right to modify or cancel any promotion at any time.

Only one promotion, discount code, or offer may be applied per order.

 Promotions cannot be combined or stacked.

7.2.a - Final Sale Terms and Conditions

 All items offered during our Warehouse Sales , Showroom Floor Sales and Sale Page are subject to the following terms: 

 Sold As-Is: All items are final sale; returns or exchanges are not accepted. 

 Limited Time Offer: Offers are valid while stock lasts; no rain checks are available. 

 Promotional Terms: Promotions cannot be combined with other offers or applied to previous purchases. Prices as marked. All sales are final. Cannot be combined with discount codes or other offers. 

 Availability: Adding items to your cart or receiving an order confirmation does not guarantee availability. 

 Out of Stock: In the event that an item is out of stock after order confirmation, a full refund will be issued promptly. 

 Order Changes/Cancellation: Once an order is placed, changes or cancellations cannot be accommodated.

Some items may be excluded from promotions, including but not limited to:

• Custom or made-to-order items

• COM (Customer’s Own Material)

• Clearance, final sale, or special orders

Exclusions may vary by promotion.

Eternity Modern reserves the right to cancel or refuse any order where a promotion is applied incorrectly, fraudulently, or due to a system or pricing error.

Eternity Modern reserves the right to modify or cancel any promotion, code, or program at any time, adjust discount amounts or eligibility, and end any discount or promotional program without notice.

By placing an order, you agree to our Store Policies, Shipping & Return Policies, and Terms & Conditions.