Eternity Modern strives for customer satisfaction and we are committed to working with our delivery
partners to uphold our shipping standards. However, unexpected delivery interruptions can occur and
our support team is here to help. Upon receiving your order, we ask that you visually inspect for
any packaging issues and document any damages. Please contact our logistics team at 1-800-993-0903 and one of our associates will be
able to assist you.
Our tiered shipping rates are based on the product total value before taxes and promotions.
Please note that the shipping charges applied to your order are determined by our tiered shipping fee structure, which is based on the total value of your purchase. This fee does not directly represent the actual costs we incur for carrier services to deliver your items, as we absorb a large portion of the shipping expense.
Standard Shipping
Our standard curbside delivery is designed to provide a streamlined and cost-effective solution for getting your items to you quickly and safely. If you require additional services such as in-home delivery or assembly, please consider our White Glove Delivery option.
Delivery can take up to 15 business days from when the order leaves our California warehouse to the final destination.
*IMPORTANT:
– An adult (18+) must be present at the time of delivery to sign for the order.
– Our partnered carriers focus on delivering your order to the curb and will not enter your property or premises.
– They will not move items into the lobby, up steps/stairs, or to the front door.
– Delivery does not include entering apartment buildings.
– Assembly of items or removal of packaging materials is not included.
– Pallets will not be broken down into individual items.
White Glove Shipping
White Glove Delivery includes order processing, packaging, in-home delivery, assembly, and packing removal. Delivery can take up to 15 business days to reach our White Glove partner's warehouse, after which they will arrange an appointment with you.
If you are considering a return or have concerns about your product, please retain your packaging.
To ensure a seamless delivery, please take note of the following:
*Preparation:
– Measure your doorways and entrance paths to confirm that the item will fit through.
– Clear the delivery path of any obstacles such as snow, ice, furniture, and debris.
– If an elevator is needed, book it for the entire delivery window.
Inform us of the number of flights of stairs involved (additional charges apply for more than 2 flights).
– If your building requires a Certificate of Insurance, please email the COI instructions to facilitate a smooth delivery process.
– Ensure that the designated room is prepared to receive your new furniture. Please remove any existing furniture as the Delivery Team is not responsible for items not listed on the delivery order.
*IMPORTANT:
An adult (18+) must be present at the time of delivery to sign for the order.
White Glove Delivery does not include electrical installations or mounting mirrors on the wall. Consult a local expert for lighting installation and for mounting mirrors on the wall. If you do not need inside delivery for lighting products or mirrors, opt for standard curbside shipping.
We are located in Irvine, California and we would be happy to arrange a self-pickup at our
warehouse. Please schedule
an appointment with our warehouse team and we will be able to prepare your order within
48 hours.
Please be advised that, due to liability considerations, we are unable to assist with the transportation of heavier and larger items. We recommend that you make arrangements for a larger vehicle (such as a cargo van or truck) that can accommodate the item and additional personnel for transport.
Additional Charges
Additional charges to special warehouse holds, residential/commercial arrangements or
consignment fees may be applied. To avoid unexpected charges or special warehouse hold fees,
please contact us at info@eternitymodern.com. Eternity Modern will not
be liable for any cost or expenses once the order has left our warehouse.
We want you to be thrilled with your new purchase. If, for any reason, you're unsatisfied with a product, notify us through the contact form on our Contact Us page, and our team will guide you through the return process. Like most return policies, we can only accept items in their original packaging and in like-new condition. If you've chosen White Glove Service, please keep the packaging if you're considering a return.
Note that products with scratches, stains, damages, or modifications can't be returned. Standard Curbside Shipping and White Glove Shipping charges from the original order can't be refunded once these services have been provided.
The return request must be submitted within 14 days of delivery, and products must reach our warehouse within 30 days from the delivery or pick-up date. Once received in good condition, our team will promptly issue a refund to the original payment method. If that option is unavailable, we're happy to provide store credit equal to the refund amount.
Return shipment must be independently arranged, with associated costs covered by the customer. If you need assistance, we're here to help; however, the fee, covered by the customer, will be deducted from the product refund.
For our Made to Order items, we're proud of their quality and craftsmanship, and we do accept returns. Please be aware that for these items, a 20% restocking fee in the form of store credit will apply.
Regarding COM/CEM orders, final sales, and warehouse sales, we don't accept returns or exchanges. All items marked as final sale, warehouse sale, and showroom samples are non-refundable and non-exchangeable.
Stone/Marble Tables: Please note that once adhesive has been applied to your stone table, your order is no longer eligible for return.
